Shipping policy

Processing Time

Most orders are processed within 3–7 business days. Handmade Atelier items may require additional preparation time.

Shipping Areas

We currently ship to Belgium, the European Union, the United Kingdom, and most countries in the rest of the world.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order size.

Delivery Times

Estimated delivery times are provided as a guide and may vary depending on the carrier and destination.

Customs & Import Fees

Orders shipped outside the EU may be subject to customs duties or import taxes, which are the responsibility of the customer.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within a reasonable time, please contact us at paperteaandgreenhouse@gmail.com and we will do our best to help.